PRIVACY POLICY

1. Introduction

Apex Stays (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services.

2. Information We Collect

We may collect the following information:

Personal Information

• Name
• Email address
• Phone number
• Property details
• Payment or billing information (if applicable)

Non-Personal Information

• Browser type
• Device information
• Website usage data
• IP address

3. How We Use Your Information

We use your information to:

• Provide property management services
• Communicate with clients and guests
• Process inquiries and bookings
• Improve website performance and services
• Send updates or marketing (if consented)

4. Data Protection

We implement appropriate security measures to protect your data from:

• Unauthorized access
• Alteration
• Disclosure
• Loss or misuse

However, no online system is 100% secure.

5. Sharing of Information

We do not sell your personal data.

We may share data with:

• Airbnb or booking platforms
• Cleaning and maintenance partners
• Payment processors
• Legal authorities (if required by law)

6. Cookies

Our website may use cookies to:

• Improve user experience
• Track website performance
• Understand visitor behavior

You can disable cookies in your browser settings.

7. Your Rights

You have the right to:

• Request access to your data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for marketing

8. Third-Party Services

We may use third-party tools (Airbnb, analytics tools, payment gateways). These services have their own privacy policies, which we are not responsible for.

9. Data Retention

We retain personal data only as long as necessary for:

• Service delivery
• Legal compliance
• Business operations

10. Updates to Privacy Policy

We may update this policy from time to time. Changes will be posted on this page.

11. Contact Us

If you have any questions:

Email: info@apexstays.com.au
Address: Suite 12, 85 Crown Street, Wollongong NSW 2500